Options (alterations, corrections, name engraving)
For products purchased from our online store, we offer the following services: hemming pants, adjusting waists, and adding names to suits.
- *Please note that items that have been altered cannot be returned or exchanged.
- *Please note that if you place an order with cash on delivery, we may contact you by phone to confirm the details.
- *Please note that products with names engraved on them cannot be returned or exchanged.
If you specify Roman letters, the first character will be in uppercase, and the second and subsequent characters will be in lowercase. If you specify initials, they will be in uppercase.
About repairs and corrections
We will shorten the hem before delivery.
You can have your pants altered at our online store by measuring them and specifying the size.
The alteration fee per item is 990 yen (tax included) for single finishing, 1,100 yen (tax included) for double finishing with thread fastening, 1,210 yen (tax included) for double finishing with snap fastening, 880 yen (tax included) for sewn finishing, and from 1,540 yen for waist alterations.
Hem specifications
Choose from single, double or hammered hemming.
For double finishing, please also specify the turntable width. Turntable width refers to the length of the turntable for double finishing.
You can also choose to secure the double-finished fold with either thread or snap fasteners.
The snap fastening makes it easier to clean out dust that accumulates in the folded over area.
*Unless otherwise specified, we recommend a 3.5cm turnip width and thread stopper.
Adjust it yourself
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Refer to "How to measure your size" to measure the inseam and cut off the excess, leaving the folded part (inseam size + 7cm to 8cm). Turn the whole garment inside out and crease it.
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Be sure to soak the tape in water, squeeze it out lightly, and then cut it to the length you need.
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Place the hem tape over the cut fabric, white thread side down.
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Place a damp cloth over the surface and then press firmly with the iron to adhere it.
Name insert

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You can choose from kanji, alphabet, or initials for the name inscription.
It costs 440 yen (tax included) to add a name (in kanji or roman letters) to each item.
Please note that you cannot specify the color.
Name engraving is only available on men's suits, men's formal wear, and men's jackets.
*Some items may not be available depending on the product specifications.
About after-sales service
About repairs, alterations and name engraving
You can bring your items to any Aoyama Clothing store for alterations, corrections, and name engraving.
Estimated alteration fee (tax included)
・Single finish: 990 yen
・Double finishing (thread stop): 1,100 yen
Double finish (snap fastening): 1,210 yen
・Beaten finish: 880 yen
・Waist adjustment: from 1,540 yen
Other alterations (such as shortening sleeve length) are also available for an additional fee.
Please contact store staff for more information.
Depending on the product, we may not be able to meet your request.
Also, worn items will be accepted after cleaning.
Please be sure to bring your order receipt with you when you bring your item into the store.
*We do not accept alterations in increments of 0.5 cm.
About returns and exchanges
Returns and exchanges will be accepted only if all of the following conditions are met:
- ・No alterations such as hemming have been made
- ・Unused and unworn (excluding items tried on to check size)
- ・Product tags, accessories, and delivery slips must be intact.
- ・Please contact our customer center by email within 8 days of receiving the product.
- ・Please return the product within 8 days, including the day you contact us (a total of 15 days, including the day the product arrives)